This Privacy Policy explains how APN Solar collects, uses, stores and shares personal information.

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By using the APN Solar website, submitting an enquiry or requesting contact from solar professionals, you agree to the use of your personal information as described in this policy.

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APN Solar is committed to handling personal information responsibly and transparently.

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About APN Solar

 

APN Solar helps homeowners find suitable solar professionals and request quotes for solar panels, battery storage, solar inverters, solar optimisers, solar repairs, solar servicing, solar panel cleaning, EV charging and related home energy services.

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To provide this service, APN Solar may collect information from homeowners and share relevant enquiry details with suitable solar professionals, installers or trade partners who may be able to help.

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Information We Collect

 

APN Solar may collect personal information when you use the website, complete an enquiry form, contact us or request a quote.

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This may include:

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• Your name

• Email address

• Telephone number

• Property address or postcode

• Project location

• Type of solar service required

• Details about your property

• Details about your roof

• Information about your existing solar system

• Photographs you choose to provide

• Energy usage information, if supplied

• Budget or timescale information, if supplied

• Any message or enquiry details you submit

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We may also collect technical information about your use of the website, such as IP address, browser type, device type, pages visited and how you interact with the site.

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How We Use Your Information

 

APN Solar uses your information to respond to enquiries and help connect homeowners with suitable solar professionals.

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We may use your information to:

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• Review your enquiry

• Understand your project requirements

• Contact you about your enquiry

• Match your enquiry with suitable solar professionals

• Pass relevant details to installers or trade partners

• Help you request solar quotes

• Improve our website and services

• Manage customer service and communications

• Keep records of enquiries and introductions

• Prevent misuse of the website

• Comply with legal obligations

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We do not use your information for purposes that are unrelated to the services offered by APN Solar unless we have a lawful reason to do so.

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Sharing Your Information With Solar Professionals

 

When you submit an enquiry, you agree that APN Solar may share your relevant details with suitable solar professionals, installers, contractors or trade partners who may be able to help with your project.

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This may include your name, contact details, postcode or property location, project description, photographs and other information needed to assess the enquiry.

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The purpose of sharing this information is to allow suitable professionals to contact you, discuss your project and provide advice or quotations.

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APN Solar will aim to share your enquiry only with professionals relevant to your project type and location.

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Who We May Share Information With

 

APN Solar may share personal information with:

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• Solar panel installers

• Battery storage installers

• Solar repair specialists

• Solar servicing companies

• Solar panel cleaning providers

• EV charger installers

• Home energy professionals

• APN trade partners

• Website hosting providers

• CRM or enquiry management systems

• Email and communication providers

• Analytics providers

• Professional advisers where required

• Regulators or authorities where legally required

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We will not sell your personal information to unrelated third parties.

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Legal Basis for Processing Personal Information

 

APN Solar may process your personal information on one or more lawful bases.

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These may include:

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• Consent, where you submit an enquiry and agree to be contacted

• Legitimate interests, where we use information to operate and improve our services

• Contractual necessity, where information is needed to provide a requested service

• Legal obligation, where we are required to keep or disclose information by law

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Where we rely on consent, you may withdraw consent at any time by contacting us.

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Enquiry Forms

 

When you complete an enquiry form on the APN Solar website, the information you provide will be used to process your request.

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This may include passing your details to suitable solar professionals who may contact you directly.

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You should only submit information that is accurate and relevant to your enquiry.

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If you provide information about another person, you should make sure you have their permission to do so.

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Email and Telephone Contact

 

APN Solar or a suitable solar professional may contact you by email, telephone or other contact method using the details you provide.

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This contact may relate to your enquiry, quotation request, project details or follow-up questions.

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You can ask us not to contact you again at any time.

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Marketing Communications

 

APN Solar may send marketing communications where permitted by law or where you have agreed to receive them.

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This may include information about solar panels, battery storage, energy improvements, APN services or related homeowner support.

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You can unsubscribe or opt out of marketing communications at any time.

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We will still be able to contact you about an active enquiry or service request where necessary.

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Cookies and Website Tracking

 

The APN Solar website may use cookies and similar technologies.

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Cookies are small files placed on your device that help the website work properly, improve performance and understand how visitors use the site.

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Cookies may be used for:

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• Website functionality

• Analytics

• Security

• Performance monitoring

• Marketing and advertising

• Remembering preferences

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You can usually control cookies through your browser settings.

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Where required, APN Solar will ask for cookie consent through the website cookie banner or cookie settings.

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Analytics

 

APN Solar may use analytics tools to understand how visitors use the website.

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Analytics information may include pages visited, time spent on the site, device type, browser type, approximate location and referral source.

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This helps us improve website content, user experience and service performance.

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Analytics data is usually aggregated and does not directly identify individual users unless combined with other information.

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Data Storage and Security

 

APN Solar takes reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

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Information may be stored in secure email systems, enquiry management systems, website systems, cloud storage, CRM platforms or other business systems used to operate the service.

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No website or online service can be guaranteed to be completely secure, but we aim to use appropriate safeguards to protect personal information.

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How Long We Keep Your Information

 

APN Solar will keep personal information for as long as reasonably necessary for the purpose it was collected.

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This may include keeping records of enquiries, introductions, communications and quote requests.

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We may also keep information where required for legal, accounting, regulatory or dispute-resolution purposes.

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Where information is no longer needed, we will delete it or anonymise it where practical.

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Your Rights

 

Depending on the circumstances, you may have rights under data protection law.

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These may include the right to:

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• Request a copy of your personal information

• Ask for inaccurate information to be corrected

• Ask for your information to be deleted

• Object to certain uses of your information

• Restrict how your information is used

• Withdraw consent

• Request transfer of your information

• Complain to the Information Commissioner’s Office

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These rights may not apply in every situation, but you can contact us if you wish to make a request.

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Accessing or Correcting Your Information

 

If you believe the information we hold about you is incorrect, you can ask us to update it.

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You can also ask what personal information we hold about you.

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We may need to confirm your identity before responding to certain requests.

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Withdrawing Consent

 

If you have given consent for APN Solar to use your information, you may withdraw that consent at any time.

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Withdrawing consent will not affect processing that has already taken place before consent was withdrawn.

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If your enquiry has already been passed to a solar professional, you may also need to contact that company directly to manage your information with them.

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Third-Party Installers and Partners

 

When APN Solar passes your enquiry to a solar professional or trade partner, that company may become responsible for how it uses your information.

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You should review the privacy policy of any installer or company you choose to deal with.

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APN Solar is not responsible for the privacy practices of independent third-party companies once your information has been passed to them for the purpose of responding to your enquiry.

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Third-Party Websites

 

The APN Solar website may contain links to other websites.

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These websites may have their own privacy policies and terms.

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APN Solar is not responsible for the content, privacy practices or security of third-party websites.

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Children’s Privacy

 

APN Solar services are intended for adults and homeowners.

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We do not knowingly collect personal information from children.

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If you believe a child has provided personal information through the website, please contact us so that appropriate action can be taken.

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International Transfers

 

Some service providers used by APN Solar may store or process information outside the United Kingdom.

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Where this happens, we will aim to ensure appropriate safeguards are in place in accordance with applicable data protection requirements.

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Changes to This Privacy Policy

 

APN Solar may update this Privacy Policy from time to time.

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The latest version will be published on this website.

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By continuing to use the website after changes are made, you accept the updated policy.

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Contact APN Solar

 

If you have any questions about this Privacy Policy or how your personal information is used, please contact APN Solar through the website contact form.

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You can also contact us if you wish to request access to your information, ask for corrections or withdraw consent.

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Final Note

 

APN Solar collects personal information so that we can help homeowners request solar quotes and connect with suitable solar professionals.

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We aim to use personal information fairly, securely and only for relevant purposes connected with solar panels, battery storage, solar maintenance and wider home energy services.

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Homeowners remain in control of their final choice of installer, and can contact APN Solar at any time with questions about how their enquiry information is handled.

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